Designing an app for design

 CHATBOTS                    ALL ABOUT CHATBOTS👌👌

A chatbot is an AI-powered or rule-based program that simulates human conversation. It can interact with users through text or voice and is commonly used in customer service, automation, and engagement applications.

Types of Chatbots

1. Rule-Based Chatbots

   • Follow pre-defined scripts and decision trees.
   • Limited in flexibility and cannot handle complex queries.
   • Example: Basic customer support bots.

2. AI-Powered Chatbots

   • Use Natural Language Processing (NLP) and Machine Learning (ML) to understand and respond to users.
   • Can improve over time by learning from interactions.
   • Example: ChatGPT, Google Bard.

3. Hybrid Chatbots

   • Combine rule-based and AI capabilities.
   • Can handle structured workflows and intelligent responses.

How Chatbots Work

1. User Input – The chatbot receives a text or voice input from the user.
2. Processing – It analyzes the input using NLP or pre-defined rules.
3. Response Generation – It formulates a response, either from a database or using AI models.
4. Output – The chatbot delivers the response through text, voice, or actions.

Applications of Chatbots

• Customer Support (e.g., answering FAQs, handling complaints)
• E-commerce (e.g., product recommendations, order tracking)
• Healthcare (e.g., symptom checking, appointment scheduling)
• Banking & Finance (e.g., account inquiries, fraud detection)
• Education (e.g., tutoring, exam preparation)
• Entertainment & Social Media (e.g., virtual assistants, chat-based games)

Advantages of Chatbots

✔ 24/7 availability
✔ Fast response time
✔ Cost-effective for businesses
✔ Scalable for handling multiple users
✔ Reduces human workload

Challenges of Chatbots

❌ Limited understanding of complex queries
❌ Requires training and updates
❌ Lacks human empathy in responses

THANKS FOR READING.